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Moon6

Day to day

Managed IT support for small businesses

Right now, IT problems land on whoever is least busy. Nobody owns them, so small faults sit there for weeks and turn into big ones.

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What it costs

From £49 per user per month on the Managed IT package.

Anything beyond the package is quoted individually, always in advance.

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What we do

How we handle it.

We become your IT team. Your staff get a number to call and someone who answers, and we watch your computers in the background so most problems are fixed before anyone notices them. It is one predictable monthly cost per person, with no hourly billing and nothing to argue about at the end of the month.

What’s included

  • Unlimited remote support for every person on the plan
  • A helpdesk staffed by engineers, not a call-routing menu
  • Monitoring on every laptop, desktop and server
  • Security patches and software updates applied for you
  • Antivirus installed, managed and actually checked
  • New starter and leaver setup handled end to end
  • Printer, scanner and peripheral troubleshooting
  • A named engineer who learns how your business works

Good to know

Three things worth knowing before you ask.

  • Proactive, not reactive

    Monitoring flags a failing hard drive, a full disk or a missed update before it stops someone working. Most of what we fix, you never hear about.

  • Switching is our job, not yours

    We take over from your current provider, document everything and make the handover. You do not need to chase anyone or dig out passwords.

  • No minimum contract drama

    Billed monthly through Xero, cancel with 30 days' notice. If we are doing our job, you will not want to.

Questions

Managed IT support, answered.

Does unlimited support really mean unlimited?

For day-to-day support of the systems we manage, yes — there is no ticket cap and no hourly billing. What sits outside it is scoped project work like an office move or a server migration, and those are quoted before they start so you always know which side of the line you are on.

What happens if something breaks outside office hours?

Our published hours are Monday to Friday, 8am to 6pm. Monitoring runs around the clock, so overnight failures are usually picked up and dealt with before anyone arrives. If your business genuinely needs staffed out-of-hours cover, we can quote for it rather than pretend the standard plan includes it.

How do we get a price?

Start with a free IT review. We look at what you have, agree what you actually need, and send a written quote at a fixed price. There is no charge for the review and no obligation afterwards.

Do we have to be on a support plan?

No. We take on individual projects for businesses that already have IT support elsewhere. Plenty of clients start with one project and move onto a plan later.

Related

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Let's talk about managed it support.

Tell us what you've got and what's frustrating you. We'll come back with a written quote and a straight answer about whether it's worth doing.

Get a tailored quoteSee pricing

Or call us on 0330 133 0060. Monday to Friday, 8am to 6pm.