What it costs, before you ask.

People. If someone has a laptop, a desktop at home and a work phone, that is still one user. We think charging per device punishes you for equipping your team properly.

That is fine. Plans start at one user and there is no minimum. The price per person is the same whether there are four of you or forty.

Yes. Website Hosting sits alongside either IT plan, and it is common to put directors and finance on Complete Business while the rest of the team is on Managed IT. It all lands on one invoice.

No setup fee on the recurring plans. Onboarding, documentation and the handover from your existing provider are included in the monthly price. Larger migrations that go beyond a normal handover are quoted separately, and you would see that number before agreeing to anything.

Hardware, third-party licences such as Microsoft 365 subscriptions, and scoped project work like an office move or a server migration. Those are quoted individually so you can see exactly what you are buying.

Through Xero, monthly in advance, usually by direct debit. You get the invoice by email with a clear breakdown of users and services. Project work is invoiced against the quote you approved, never as a surprise line item.

Tell us and we adjust the next invoice. We do not bill for people who have left, and we do not charge a fee for adding someone. Adding a new starter is part of your plan.

We review pricing once a year at most, and you get at least sixty days' notice of any change. If a third-party licence cost rises, we will show you exactly which one and by how much.